# AI agents for customer support

> Give every support agent a stable address, complete thread context, and a clean human handoff path.

## Problem

Shared queues make it difficult to identify which agent acted, preserve a consistent sender identity, or isolate one customer's data from another.

## Reference workflow

1. Create one inbox per support identity or tenant.
2. Route message.received events into the support agent.
3. Draft or send a reply in the original thread.
4. Forward low-confidence cases to a person with full context.

## AgentMailer model

Provision a persistent mailbox and A2A endpoint together. The agent receives scoped credentials, complete thread context, workspace isolation, and realtime events without borrowing a person's account.

Canonical URL: https://agentmailer.ai/use-cases/customer-support